Our ATOL number is 3278. All the flights and flight-inclusive holidays* in this brochure or on our website are financially protected by the ATOL scheme. When you pay, you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see clause 19 of our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to http://www.atol.org.uk/ ATOLCertificate.
*The flights and flight-inclusive holidays we arrange are ATOL protected providing they are made available in the UK.
THE ASSOCIATION OF BONDED TRAVEL ORGANISERS TRUST LIMITED (ABTOT)
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Great Rail Journeys, and in the event of their insolvency, protection is provided for the following:
1. non-flight packages commencing in and returning to the
2. non-flight packages commencing and returning to a country other than the UK; and
3. flight inclusive packages that commence outside of the UK and Republic of Ireland, which are sold to customers outside of the UK and Republic of Ireland.
1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK and Republic of Ireland are only protected by ABTOT when purchased directly with Great Rail Journeys.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
Member number: 5386
Association of British Travel Agents (ABTA)
Our ABTA membership and dispute resolution
Great Rail Journeys is a tour operator member of ABTA Ltd, and our ABTA number is V2170. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
For further information about ABTA, the Code of Conduct and also the independent arbitration scheme available to customers if you have a complaint visit http://abta.com/ or call 020 3117 0500. Alternatively, ABTA may be contacted at the following address:
30 Park Street
Cruise Lines International Association
CLIA UK & Ireland
CLIA UK & Ireland is a member of Cruise Lines International Association (CLIA), the world's largest cruise industry trade association with representation in North and South America, Europe, Asia and Australasia. CLIA UK & Ireland brings together cruise lines, travel agents and associated partners to help promote cruise holidays within the UK and Ireland.