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FREQUENTLY ASKED QUESTIONS

Passport and Visa

Please note that you are entirely responsible for ensuring that everyone in your party has the necessary correct and up-to-date personal documentation before you start the holiday and that you all fulfil the passport, visa, health and immigration requirements applicable to your chosen tour. We do not accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty, costs or expenses being imposed on us, you will be responsible for reimbursing us accordingly.

Passport and Travel Documentation

For British Citizens, a standard 10-year British passport is required for all holidays which must be valid for at least six months beyond your planned date of return travel. If your passport expires before this, it may still be acceptable, but you should contact your local passport office or the consulate or embassy of the country/countries you plan to visit/transit through, for detailed advice. Customers applying for a first British passport should allow at least six weeks to obtain one as they are now required to attend a personal interview with the Passport Office. Customers renewing their passport should allow a minimum of 2 to 3 weeks. However, in all cases, please apply as far ahead as possible to allow time for unexpected delays. Information is also available on or through the Foreign Office website www.gov.uk/foreign-travel-advice.

Visas

We will advise British Citizens with a British passport at the time of booking of any visa requirements and we indicate in the 'Departures Panel' section of each tour whether British Citizens require a visa to enter the country or countries included in the holiday. Please note that when travelling on any of our cruise holidays, if you wish to explore the ports visited independently then you may also need to obtain additional visas for those destinations. We endeavour to keep the information regarding visa requirements up to date but requirements may change at short notice and we recommend that you check the latest position in good time before your departure. Information on this subject is available on or through the Foreign Office website www.gov.uk/foreign-travel-advice.

If you have a British passport issued outside of the UK or if you are not a British Citizen, you must check immigration requirements with the relevant embassy or consulate of the country/countries that you plan to visit or transit through.

Our ability and that of our recommended visa agent to obtain any visa depends on you providing all information, documents (including your passport) and photographs, as applicable and accurately, when requested. If any application is refused or not granted in time and you are unable to travel on the holiday as a result, cancellation charges as shown in the booking conditions will apply. It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

The process of applying for holiday visas with embassies and consulates can sometimes be confusing and time consuming and we will usually recommend a visa agent to assist you with this process. The visa agent we suggest you use is established and experienced and will save you time and worry. Dealing with our recommended Visa Agent avoids costly trips to London to visit embassies and consulates to spend several hours queuing; our agent takes care of all the necessary paperwork; and importantly they make sure you get the right visas on the right dates for the holiday that you are travelling on. Whilst you are free to apply with embassies and consulates directly, many customers have mentioned the peace of mind is the biggest advantage that our recommended visa agent offers through their service, knowledge and efficiency. The ability of our recommended visa agent to obtain any visa depends on you providing all information, documents (including your passport) and photographs, as applicable and accurately, when requested. If any application is refused or not granted in time and you are unable to travel on the holiday as a result, cancellation charges as shown in the booking conditions will apply.

Important note: the Visa Agent is entirely independent of Great Rail Journeys and we cannot accept any responsibility for the provision of the service or the Visa Agent's acts and omissions.

Foreign Office Advice

You are responsible for making yourself aware of Foreign Office advice and warnings in regard to the safety of the countries and areas in which you will be travelling to and to make your decisions accordingly. Global and political situations do change. Your safety is our first consideration and if the Foreign Office advises against travel to a certain country, we act on this advice. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. The Foreign Office issues regular advice and updates on its website www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and in good time before departure.

Insurance and Holiday Duration

It is a condition of booking that you take out sufficient and appropriate travel insurance cover. We recommend you do this at time of booking so that your deposit (less any applicable excess) is recoverable in the event of a cancellation covered by the policy. To purchase the insurance policy we offer please contact us for details. If you take out your own cover please provides us with details of the Insurance Company, the policy number and the 24-hour emergency telephone number when requested. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies. The duration of the holiday in the brochure or on our website includes the day of departure and day of return and is the period to be used for insurance purposes. Read our policy details carefully and take them with you on holiday. Should you choose to extend your holiday (either at the start or the end of your holiday), you will need to extend the duration of your insurance cover. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

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