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Booking Terms and Conditions

The following booking conditions together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Great Rail Journeys Limited trading as Great Cruise Journeys, GRJ (independent), Great Rail Journeys, and Rail Discoveries, of Saviour House, 9 St. Saviourgate, York, YO1 8NL ("we" or "us"). Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have read these booking conditions and agree to them. References to "you" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date), or any of them as applicable. References to "holiday", "booking" or "arrangements" means the holiday arrangements which we agree to make, provide or perform (as applicable) as part of our contract with you, unless otherwise stated.

 

By making a booking, the first named person on the booking ("lead passenger") agrees on behalf of all persons detailed on the booking that:

(a) He/she has read these terms and conditions and has the authority to and does agree to be bound by them;

(b) He/she consents to our use of information in accordance with our Privacy Policy;

(c) He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; and

(d) He/she accepts financial responsibility for payment of the booking on behalf of all persons named on the booking

 

1. Making Your Booking

You may book with us by telephone, online, e-mail or via one of our authorised travel agents. Once we (or your authorised travel agent) have received all appropriate payments, we will, subject to availability, confirm your holiday over the telephone (where you or your travel agent make the booking by telephone) or by e-mailing or otherwise sending a booking confirmation letter/invoice to the lead passenger. We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion. Where you book through one of our authorised travel agents, the booking confirmation letter/invoice and all other communications will be sent to your agent and you should also contact us through the agent. Alternatively, you can book online via our website in which case your holiday booking will be acknowledged by e-mail and a booking confirmation letter/invoice will follow. The acknowledgement of your booking is not a confirmation of it and does not create a legally binding contract. A binding contract between you and us only comes into existence once we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent. All references in these booking conditions to the confirmation of your booking means the booking confirmation letter/invoice.

 

If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of ours, that agent) will also issue you with an ATOL Certificate.

 

Upon receipt, of the booking confirmation, ATOL Certificate or any other document, please check all of the details carefully. In particular, please check that the initials or forenames and surnames given match those on your party's passports as we make reservations using this information. If you believe that any details are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.

 

2. Payment

You are required to send us the appropriate deposit per person or full payment if booking within 60 days of departure or 90 days of departure for cruise and private train holidays and all applicable insurance premiums (if our insurance is required) at the time of booking. In addition to the deposit applicable to the holiday, a further additional deposit is required equal to at least the minimum of the additional cost for any non-refundable booking variations including flight and hotel upgrades. Please note, deposits and all additional deposits are not refundable except where expressly stated in these booking conditions. The balance of the cost of your holiday must be paid no less than 60 days before departure or 90 days of departure for cruise and private train holidays. If you are paying by credit card, a charge of 2% will apply (no charge will be applied for payments made by cheque or debit cards). If a cheque payment is declined by your bank for any reason, an administration charge of £30 will be made. If you return your payment counterfoil before the date that payment is due, this authorises us to take payment early. If we do not receive all payments in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 8 depending on the date we reasonably treat your booking as cancelled.

 

Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until a contract between us comes into existence. After that point, your agent will hold the monies on our behalf until they are paid to us. For flight inclusive bookings, all monies paid to any authorised travel agent of ours for your holiday with us will be held on behalf of and for the benefit of the Trustees of the Air Travel Trust subject to the travel agent's obligation to pay such monies to us in accordance with our trading terms unless we fail. In the unlikely event of our financial failure, all monies then held by the travel agent or subsequently paid by you to the travel agent will be held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation on the agent to pay such monies to us.

 

3. Passports, Visas and Other Entry Requirements

Please note that you are entirely responsible for ensuring that everyone in your party has the necessary correct and up-to-date personal documentation before you start your holiday and that you all fulfil the passport, visa, health and any other entry requirements applicable to your chosen holiday. We do not accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty, costs or expenses being imposed on us, you will be responsible for reimbursing us accordingly. In addition, should you be unable to travel on the holiday as a result, cancellation charges as shown in clause 8 of these booking conditions will apply.

 

For British Citizens, a standard 10 year British passport which must also be valid for at least 6 months beyond your intended return travel date is required for all holidays outside of the UK. In many cases, you will also need to have multiple consecutive blank visa pages within your passport (the number varies depending on the destination(s) visited). If your passport expires before this, it may still be acceptable, but you should contact your local Passport Office or the consulate or embassy of the country/countries you plan to visit/transit through, for detailed advice. Information is also available on or through the UK Government Foreign & Commonwealth Office website www.gov.uk/foreign-travel-advice. Customers applying for a first passport or renewing their passport should allow at least six weeks to obtain one as you may be required to attend a personal interview with the Passport Office, however, in all cases, please apply as far ahead as possible so as to allow time for unexpected delays.

 

If you have a British passport issued outside of the UK or if you are not a British Citizen, you must check entry requirements with the relevant embassy or consulate of the country/countries that you plan to visit or transit through.

 

It is your responsibility to ensure your party obtains all necessary visas before departure including any additional visas or other documents required when travelling on any of our rail or cruise holidays that visit other countries/ports independently. Also, some nations now have very strict documentation requirements for those travelling with children and notarised birth certificates and/or other documents may be required for children under 18. Visa requirements may change at short notice and we recommend that you check the latest position in good time before your departure. Information on this subject is available on or through the UK Government Foreign & Commonwealth Office website www.gov.uk/foreign-travel-advice.

 

It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Information is available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org.and also on www.nhs.uk/Livewell/Travelhealth. For European holidays, you should obtain the European Health Insurance Card (EHIC) prior to departure from www.ehic.org.uk for access to health care in many European countries.  An EHIC is not a substitute for travel insurance.  Some nations require proof of vaccinations for all travellers.  Vaccination and other health requirements/recommendations are subject to change at any time for any destination and we would advise that you check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information.

 

For information concerning passports, visa and other entry requirements for any destination, we recommend contacting the UK Government Foreign & Commonwealth Office website www.gov.uk/foreign-travel-advice or speak with your authorised travel agent if you are unsure about the visa requirements for your travel destination.

 

4. Travel Insurance

It is a condition of booking that you take out sufficient and appropriate travel insurance cover. We recommend you do this at time of booking so that your deposit (less any applicable excess) is recoverable in the event of a cancellation covered by the policy. To purchase the insurance policy we offer please contact us for details. If you take out your own cover please provides us with details of the Insurance Company, the policy number and the 24-hour emergency telephone number when requested. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies. The duration of the holiday in the brochure or on our website includes the day of departure and day of return and is the period to be used for insurance purposes. Read our policy details carefully and take them with you on holiday. Should you choose to extend your holiday (either at the start or the end of your holiday), you will need to extend the duration of your insurance cover. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

 

5. Holiday Prices

Please note changes and errors occasionally occur. We reserve the right to increase/decrease and correct errors in advertised prices at any time before your holiday is confirmed. Before you make a booking, we will give you the basic price for your chosen holiday. You should check all details before you make your booking. Upgrades or any other variations which you have requested are on a request basis with our suppliers and subject to availability, and prices for these will only be confirmed once the prices and availability has been confirmed by our suppliers. For all holidays, once you have accepted the basic price and a booking has been confirmed, that price is fully guaranteed and will not be subject to any surcharges.

 

6. Suitability of the Holiday and Behaviour

We reserve the right in our absolute discretion to terminate without prior notice the holiday arrangements of any customer whose behaviour is such that it causes or is likely to cause, in our reasonable opinion, or in the opinion of any other person in authority, distress, damage, danger or significant annoyance to any third party, or damage to property. In these circumstances all our obligations to you under our contract or otherwise will cease, full cancellation charges will apply and we will not be liable for any refund, compensation or costs incurred by you whatsoever. Our holidays can be physically demanding and we also reserve the right to terminate your holiday where, in the reasonable opinion of any person in authority (including office staff), your physical condition means you are unable or likely to be unable to cope with the holiday or to experience significant difficulties in doing so. It is your responsibility to disclose an accurate account of your mobility and all other relevant information relating to your health and fitness at the time of booking. You must advise us of any change to your level of mobility or health and fitness between booking your holiday and departure date. Please also see clauses 17 and 18.

 

7. Alterations to Your Booking and Transfers

Please notify us in writing if circumstances arise whereby you wish to transfer to another available holiday, depart on a different date or make other alterations to your confirmed holiday. Any alterations requested 60 days or more prior to departure or 90 days or more prior to departures for cruise and private train holidays will be subject to a minimum alteration fee of £40 per person together with costs or charges incurred or imposed by any of our suppliers. Any alteration to your booking requested less than 60 days prior to departure or 90 days or more prior to departures for cruise and private train holidays will be regarded as a cancellation and cancellation charges as set out in clause 8 will be payable. Name changes may be possible prior to departure for a minimum alteration fee of £40 per person together with any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

 

Please be aware that certain arrangements, such as low-cost or other flight bookings or some rail bookings, may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

 

If any member of your party is prevented from travelling, that person(s) may be able to transfer their place to someone else (introduced by you, satisfying all the conditions applicable to the arrangements and subject to approval by any of our supplier(s)) providing we are notified not less than 60 days before departure or 90 days or more prior to departures for cruise and private train holidays and you pay a minimum amendment fee of £40 per person transferring, and you meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers and the transferee agrees to these booking conditions and all other terms of the contract between us. If you notify us less than 60 days prior to departure or 90 days or more prior to departures for cruise and private train holidays or are unable to find a replacement, cancellation charges as set out in clause 8 will apply in order to cover our costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

 

8. Cancellation by You

Should you wish to cancel your holiday, notice can be given verbally but must be followed up in writing by the lead passenger. Your notice of cancellation will only take effect when it is received in writing by us. Since we incur costs in cancelling your arrangements you will be required to pay the applicable cancellation charges up to the maximum shown below. The amount of the cancellation fee depends upon the date when the written notice of cancellation is received by us. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling, excluding insurance premiums arranged through us and amendment charges which are not normally refundable. The scale of cancellation charges is as follows:

 

 

Cruise & Private Train holidays

All other holidays

91 days or earlier

Loss of deposit*

Loss of deposit*

From 61 to 90 days

45% of final invoice

Loss of deposit*

From 41 to 60 days

60% of final invoice

35% of final invoice

From 28 to 40 days

75% of final invoice

60% of final invoice

From 14 to 27 days

90% of final invoice

85% of final invoice

13 days or less prior to departure

100% of final balance

100% of final balance

 

*Loss of Deposit means the loss of the full deposit amount, including the outstanding balance of any 'low deposit' payment you have made, and also includes loss of any additional deposit paid for holiday variations as referred to in clause 2.

 

We will deduct the cancellation charge(s) from any monies you have already paid to us.

 

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below the number on which the price, or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. Any such additional costs are not cancellation charges.

 

Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.

 

9. Changes and Cancellations by Us

We confirm holidays many months in advance of holiday departure and occasionally, we have to correct errors and/or make changes to the information contained in our brochures, our website and other details, both before and after bookings have been confirmed, and also cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

 

Minor Changes by Us: A minor change is any change which is not a significant change as referred to below.

 

Significant Changes by Us: A significant change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could reasonably expect to have a significant effect on your confirmed holiday. Occasionally, we have to make a "significant change" before departure such as a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time or overall length of time you are away of twelve or more hours, a change of UK departure point to one which is significantly more inconvenient for you or a significant change of itinerary missing out one or more major destination substantially or altogether.

 

Cancellations by Us: In the unlikely event the holiday has to be cancelled, you will be informed at least 60 days prior to departure or 90 days or more prior to departures for cruise and private train holidays.

 

If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:

 

(a) accepting the changed arrangements; or

(b) purchasing an alternative holiday from us, of a similar standard to that originally booked. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any other holiday for which you must pay the applicable price of any such holiday. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper; or

(c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.

 

Please note the above options are not available where any change made is a minor one.

 

If we have to make a significant change or cancel before departure we will, where appropriate, pay you reasonable compensation depending on the circumstances and when the significant change or cancellation is notified to you. We will also, where appropriate, pay you any reasonable proven costs and expenses you incur as a result of a cancellation or significant change.Please note: where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable. In no case will we pay compensation if accommodation is offered by us and accepted by you with a higher price than that originally booked in the same location where no additional payment is made by you.

 

Compensation will not, however, be payable and no liability, beyond offering the above mentioned choices, can be accepted where:

 

(a) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care; or

 

(b) we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

 

In any of the circumstances referred to above we will not therefore be liable for the cost of any service (such as, but not limited to, flights, hotels and connecting rail travel) which is purchased in connection with any holiday but which is not booked through us, or for any related expenses such as cancellation charges or amendment fees for any service which cannot be used or has to be cancelled or amended as a result of our having to cancel or make a significant change to any holiday.

 

Very rarely, we may be obliged as a result of "force majeure" (see clause 10) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

 

If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.

 

10. Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemic, closure of rail lines, stations, airports or airspace and all similar events outside our or our suppliers' control. Advice from the UK Government Foreign & Commonwealth Office to avoid or leave a particular country may constitute force majeure.

 

11. UK Government Foreign & Commonwealth Office Advice

You are responsible for making yourself aware of UK Government Foreign & Commonwealth Office advice and warnings in regard to the safety of the countries and areas in which you will be travelling to and to make your own decisions accordingly. Global and political situations do change. Your safety is our first consideration and if the UK Government Foreign & Commonwealth Office advises against travel to a certain country, we act on this advice, which if advises avoidance or to leave a particular country or area may constitute "force majeure" (as described in clause 10). The UK Government Foreign & Commonwealth Office issues regular advice and updates on their website at www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and again in good time prior to departure.

 

12. Our Liability to You

(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to, following the complaints procedure as described in these conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

 

(2) We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

(a) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party

(b) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or

(c) "force majeure" as defined in clause 10 above.

 

(3) Please note we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure or on our website and we have not agreed to arrange them as part of our contract and any excursion you purchase during your holiday. Please also see clause 19 "Excursions, Activities and Brochure/Website Information".

 

(4) We limit the amount of compensation we may have to pay you if we are found liable under this clause as follows:

 

(a) Loss of and/or damage to any luggage or personal possessions and money,

The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

 

(b) Claims not falling under (a) above and which don't involve injury, illness or death

The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

 

(c) Claims in respect of international travel by air and rail, or any stay in a hotel

(i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

 

(ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.

 

(iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

 

(d) Claims in respect of international travel by sea

Travel by sea is governed by the provisions of the Convention Relating to the Carriage of Passengers and their Luggage by Sea 1974 as amended in 1976 (the Athens Convention) and, where applicable, EU Regulation 392/2009 relating to the Liability of carriers of passengers by sea in the event of accidents. The extent of our liability will in all cases be limited as if we were the Contracting Carriers under the Athens Convention and/or EU Regulation 392/2009.

 

The Athens Convention and EU Regulation 392/2009 limit the carriers' liability for death or personal injury or loss or damage to luggage and makes special provision for valuables. It is presumed that luggage has been delivered to you undamaged unless written notice is given to us and/or the carrier.

a)             in the case of apparent damage, before or at the time of disembarkation or redelivery; or

b)            in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or redelivery or from the time when such redelivery should have taken place.

 

Damages for cabin luggage payable by the carrier are limited up to the Athens Convention limit of 833 Special Drawing Rights ("SDRs") or 2250 SDRs if EU Regulation 392/2009 applies.

 

Any liability in respect of death and personal injury and loss of and damage to luggage which we may incur to you shall always be subject to the limits of liability contained in the Athens Convention or EU Regulation 392/2009 for death/personal injury of 46,666 Special Drawing Rights (SDR) or 300,000 SDR under Athens Convention or 400,000 SDRs under EU Regulation 392/2009 except in the case of liability for war or terrorism 250,000 SDRs.

 

We are not liable for valuables, monies or other securities including jewellery and watches. If they have been deposited with the reception desk on the ship for safe keeping and a receipt issued then in those limited circumstances the Carriers liability will be as set out in the Athens Convention or EU Regulation 392/2009. The use of safes on board a Vessel is not a deposit with the ship or with the company under the Athens Convention or EU Regulation 392/2009 or otherwise.  The limits are 1200 SDRs pursuant to Athens or 3,375 SDRs pursuant to EU Regulation 392/2009.

 

Limits shall be reduced in proportion to any contributory negligence by the Passenger and by the maximum deductible specified in Article 8 (4) of the Athens Convention or EU Regulation 392/2009.

 

(5) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature or description (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses or expenses including, without limitation, self-employed loss of earnings.

 

13. Complaints and Problems

In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us by contacting us by telephone on our 24 hour emergency helpline. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UK giving your booking reference and full details of your complaint. Only the lead passenger should write to us. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result.

 

Please note that we offer an Alternative Dispute Resolution service through our ABTA membership. Please see clause 14 for further details.

 

14. Arbitration

We are a Member of ABTA, membership number V2170. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

 

15. Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable international conventions or EU regulations (see clause 12(4) (c)). Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

 

16. Special Requests

If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation letter/invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request and all such bookings will be treated as "standard" bookings subject to the above provisions on special requests

 

17. Medical Conditions/Disabilities/Reduced Mobility

Regrettably, many of our holidays are not suitable for customers with certain disabilities and they can also be physically demanding. If you have any medical condition or disability which may affect your holiday or any health, fitness or mobility concerns which may affect your ability to cope with the holiday, please give us full details before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. We will make reasonable efforts to accommodate special needs or cause our suppliers to accommodate them, but, if we are to help you choose the right holiday for your health, mobility and fitness, we must be aware of all details. It is your responsibility to provide us with full and accurate details of your mobility, health and fitness (including any disability), so we can advise you on the suitability of holidays. As standard practice all customers are asked at the point of booking whether they have any mobility limitations or health concerns which may impact on their holiday. Customers are required to provide all relevant information to ensure that this matter has been carefully considered and we are aware of any issues. We may require you to produce a doctor's certificate certifying that you are fit to participate on the holiday. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

 

You must also advise us as soon as possible of any change in any disability or medical condition or your health, fitness or mobility or if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Please also see clause 6.

 

18 Fitness to Travel for Cruise Arrangements

Where you have booked a cruise, the following conditions will apply in addition to those set out in clause 17:

 

In order to ensure that the carrier of your cruise is able to carry passengers safely and in accordance with applicable safety requirements established by international, EU or national law or otherwise in order to meet safety requirements established by competent authorities including the ship's flag state, you (and every member of your group) warrant that you/they are fit to travel by sea and that your/their conduct or condition will not impair the safety of the cruise ship. Please note that the carrier of your cruise may require you to provide medical evidence of fitness to travel, in order to assess whether you can be carried safely and in accordance with applicable international, EU or national law.

 

It is often the case that carriers will be unable to carry passengers who have entered or passed their 24th week of pregnancy by the end of their cruise. Women who reach their 23rd week of pregnancy at the end of the cruise may also be required to provide evidence of fitness to travel. Carriers reserve the right to refuse passage if they are not satisfied that the passenger will be safe during the course of the cruise. Pregnant women are therefore strongly recommended to seek medical advice prior to travel, at any stage of their pregnancy.

 

Passengers who require the use of a wheelchair must provide their own standard size wheelchair for the duration of the cruise. Carriers often provide a limited number of wheelchairs which are strictly available for emergency use only. The carrier may require such passengers to be accompanied by a travelling companion who is fit and able to assist them, where it is reasonably deemed by the carrier that this is strictly necessary.

 

19. Excursions, Activities and Brochure/Website Information

The information contained in our brochure and on our website is correct to the best of our knowledge at the time of the brochure going to print or at the time of publication on our website. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing or publication, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

 

We may provide you with information (in our brochure, on our website and/or when you are on holiday) about activities and excursions which are available in the area you are visiting but cannot be pre-booked with us or otherwise purchased via ourselves. We have no involvement in any such activities or excursions which are not run, supervised, controlled, inspected or endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 12(1) of our booking conditions will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury. We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area(s) you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions mentioned in our brochure or on our website which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation.

 

If we become aware of any material alterations to destination/area information and/or such outside activities or excursions which can be reasonably expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.

 

20. Flights

In accordance with EU Directive (EC) No 2111/2005, we are required to bring your attention the existence of a "Community List" which contains details of air carriers that are subject to an operating ban within the EU Community. The Community List is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm. We are also required to advise you of the carrier(s) or, if the carrier(s) is not known, the likely carrier(s) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) and/or flight routings (including indirect routings) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm flight routings and/or flight timings. Where flight routings and/or flight timings are given at the time of booking or detailed on your confirmation letter/invoice these are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your itinerary which will be dispatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched. We will contact you as soon as possible if this occurs. Any change in the identity of the carrier(s), flight timings, routings (including a change from direct to indirect routings) and/or aircraft type (if given) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. Regardless of any information given in good faith, operational changes may be made by an airline at any point and we cannot be responsible for these. If the carrier(s) with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier(s) are unable to offer you a suitable alternative the provisions of clause 9 (Changes and Cancellations by Us) will apply. Prices quoted in this brochure and on our website are based on special airfares offered to us by the airlines. These represent a reduction on the normal IATA fares which entitle passengers to privileges and flexibility that our clients do not normally require as part of the holiday. Should you wish to book our holiday using a flight other than that shown in the brochure/on our website, a flight variation charge from £50 per person will apply in addition to the difference in cost between our special fare and the normal IATA fare for the flight(s) required. Tickets at our special fare are valid only on the airline and dates shown and do not automatically entitle passengers to switch to another carrier in case of a flight cancellation, delay or technical problems with the aircraft or the reservation. Please note that most airlines now operate 100% non-smoking services.

 

21. Denied Boarding Regulations

If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/ or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations as your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Please note, your rights under clause 9 ("Changes and Cancellations by Us") and clause 12 ("Our Liability to You") of these booking conditions are not affected by the above Denied Boarding Regulations except that we are entitled to argue that the amount you receive or are entitled to receive from the airline is sufficient to meet any compensation obligation we may have to you as your tour operator as a result of any such cancellation, delay, downgrading or denied boarding.

 

22. Rail Journeys & Reservations

We request rail reservations many months in advance but occasionally there are insufficient First Class seats available. In these situations we will book Standard Class seats and refund the difference to you. Although we do our best to follow the routes noted on the itinerary there might be occasions when a different routing and/or departure time is necessary due to timetable variations or seat availability. Regardless of any information given by us in good faith, operational changes may be made by a rail supplier/operator at any point and without notice, and we cannot be responsible for these. Increasingly, trains are 100% non-smoking, and reservations are requested in non-smoking accommodation, although at busy times we may be allocated some smoking seats.

 

We cannot make specific requests for smoking seats. Prices quoted are based on special fares negotiated with our rail partners. Should you wish to travel on any Eurostar or other rail service, other than those included as part of your holiday, a rail variation charge of £25 per person per service plus any additional cost will apply. Any change involving sleeper services will be quoted on an individual basis.

 

Tickets for Eurostar train services are issued subject to the conditions set out in Eurostar International Limited's conditions of carriage and/or the conditions of carriage of the carrier in question, copies of which are available from travel agents appointed by Eurostar International Limited or supplied on request.

 

23. Your Financial Protection

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure or our website and for your repatriation in the event of our insolvency. We provide this security by way of an ATOL (ATOL number 3278) administered by the Civil Aviation Authority for packages which include a flight and a bond held by ABTA (ABTA number V2170) for packages that do not include a flight (www.abta.com).

 

When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate*. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

 

*The flights and flight inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information visit the ATOL website at www.atol.org.uk.

 

If your holiday does not include flights, ABTA will financially protect your holiday by ensuring you receive a refund or, if your arrangements include return travel to the UK (other than flights), you are returned to the UK in the event that your holiday cannot be provided as a result of our insolvency. Please go to www.abta.com for a copy of the guide to ABTA's scheme of financial protection.

 

If you book arrangements other than an ATOL protected flight or package holiday from us, your monies will not be financially protected. Please ask us for further details.

 

24. Data Protection

Great Rail Journeys Limited is a data controller for the purposes of the Data Protection Act 1998. Please be assured that we have measures in place to protect the personal information you give us. This information will be passed on to the relevant suppliers of your travel arrangements. It may also be provided, either by us or by the suppliers of your travel arrangements, to third parties and public authorities such as banks and credit card companies, customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies or insurance providers. The above applies to any sensitive information that you give to us such as details of any disabilities, medical conditions, or dietary/religious requirements but we will obviously only pass these on where necessary to do so to provide the service you have requested. If we cannot pass on this information as set out above, we may be unable to provide your booking or other services you have requested (for example, travel insurance). In making your booking, you consent to this information being passed on to the relevant persons who may be outside the EU/ European Economic Area. If you travel outside the EU/European Economic Area, controls on data protection may not be as strong as the legal requirements in the UK.

 

We would like to use your details for marketing purposes (e.g. sending you our brochures) and to pass them on to other companies within our group who may also contact you for marketing purposes. If you do not wish to receive any further information from us or other companies in our group please let us know this at the time you give us your details or, if you do not do so then, at any time subsequently. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we may be entitled to refuse your request. To improve our service, calls may be recorded for training and quality purposes.

 

25. Law & Jurisdiction

English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim") except as set out below. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA or AITO Arbitration Schemes (if the Scheme is available for the claim in question - see clause 14) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland or Northern Ireland as applicable (but if you do not so choose, English law will apply).

Website Terms of Use

This website is owned and operated by Great Rail Journeys Limited trading as Great Cruise Journeys, Saviour House, 9 St. Saviourgate, York, YO1 8NL ("the Company"). Access to and use of any information on this website is conditional on your acceptance of these website terms and conditions ("the Conditions"). We recommend you read them carefully and print out and keep a copy of them for your future reference. If you do not wish to accept any part of these Conditions then you may not use our website.

Please Note:
When you visit our website or send e-mails to us, you are communicating electronically. We will also communicate with you by e-mail. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.

By using this website, you warrant to us that:

  1. You will not use this website or any material or information on it for any purpose that is unlawful or prohibited by these Conditions;
  2. You are at least 18 years old and have the legal authority to use this website in accordance with these Conditions;
  3. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website;
  4. All information that you provide about yourself and about anyone else shall be true and accurate.

You must not link (including deep linking) to our website or access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our prior written agreement.

Copyright Notice
All content of this website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our exclusive property or that of our content suppliers (if applicable) and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights are reserved.

The trade marks, logos and service marks shown on our website, unless otherwise specified, are our intellectual property. No rights are granted to use any of them without our prior written consent.

Booking Conditions
All bookings made on this website are subject to our booking conditions in addition to these Conditions. We recommend that you read our booking conditions carefully and print out and keep a copy of them for your future reference.

Website Content
We are an English registered Company. Our business and the services we offer are governed by the applicable laws of England and Wales except where otherwise stated in our booking conditions. No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website (in accordance with English law or with any laws of any other country) or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf.

We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website.

The information contained on this website may contain technical inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. If any price or other information is obviously incorrect, we will not be bound by it. You must ensure you check all details of the chosen arrangements (including the price) with us at the time of booking.

Occasionally, we may upload traveller reviews, blogs and recommendations on to our website. Such reviews and blogs are the personal opinions of the author of said content and not that of the Company. We take no responsibility and accept no liability in relation to these reviews, blogs, recommendations or other similar content on the website, or any resulting acts, omissions or losses incurred.

This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability in relation to any such other websites or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.

This website or any part of it (or any websites that are linked to this website) may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our website will be uninterrupted, timely or error free. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.

User Reviews
Occasionally, we may allow users to upload comments, videos, photographs, reviews, blog entries and other material in relation to travel or other holiday services. Where you upload such materials, you disclaim any proprietary or other rights you may have in the materials, and agree that such materials can be freely used by the Company for any reason whatsoever, without your permission.

You agree that, at the date of posting, the material submitted by you is appropriate and accurate. You warrant that the material is not misleading, defamatory, untrue, malicious, offensive or abusive. You agree that you will not post any information or material that is owned by another third party without their express authority to do so.

You agree to indemnify the Company for the full amount of all damages, losses, costs and expenses in (including legal costs) in relation to claims brought by any third party against the Company arising out of or in connection with breach of these Conditions in relation to the materials.

The Company reserves the right to refuse to post or remove (without notice) any materials for any reason at its sole discretion.

Law and Jurisdiction
Access to this website is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.

If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.

We may alter these terms and conditions at any time. If we do so, all subsequent use of our website will be governed by the newer version. You must check these terms and conditions regularly.

Updated: March 2017

Privacy Policy

Great Rail Journeys Ltd trading as Great Cruise Journeys ("we", "our", "us" or "GRJ") understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing www.greatcruisejourneys.com (the/our "Website") and our services to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by us via channels which include our Website, call centre and any future digital services or channels as they evolve.

Please be assured that we have measures in place to protect the personal information you give to us. By providing us with your personal information via the channels described above, you acknowledge and where required you consent to the collection, use and transfer of your information as set out in this privacy policy.

For the purposes of the Data Protection Act 1998 or any replacement legislation including the EU General Data Protection Regulation (together, the "Data Protection Legislation"), Great Rail Journeys Limited, Saviour House, 9 St. Saviourgate, York, YO1 8NL is the data controller.

Note that our Website uses cookies. Please refer to our Cookie Policy for further information on how our Website uses cookies.

1. WHAT INFORMATION WILL WE COLLECT?

When you visit or request services via our Website, or contact us via email, our call centre, letter or otherwise, we may collect all or some of the following information relating to you or other members of your party:

  • names and contact/address details including telephone number and email address;
  • credit/ debit card or other payment details (including card number, cardholder name, expiry date, and billing address);
  • special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements;
  • dietary restrictions (which may disclose your religious beliefs).

We will also collect your name and email address when you sign up to receive our newsletter.

Some of the above information is collected and processed so that the contract with you can be performed, some for the purpose of legal compliance and some for the purposes of our legitimate business interests (subject to your rights), namely to analyse the use of our Website and services in order to continually improve our business and services. 

You are responsible for ensuring that other members of your party are aware of the content of this policy and consent to your acting on their behalf in all your dealings with us.

Some of the information we collect (such as about health or religion) may be considered "sensitive personal data" under the Data Protection Legislation. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your and each member of your party's express consent for us to use such information in the ways described in this policy. We will seek this consent when necessary.

2. WHAT INFORMATION DO WE COLLECT FROM OTHER PEOPLE

We work closely with third parties (including, for example, our business partners) who may collect personal information from you and pass it on to us. Where this is the case the third party is responsible for obtaining the relevant consents from you to ensure you are happy with the ways in which your personal data will be used.

We may also provide our advertising partners with aggregate information about our users (for example, we may inform them of how many people in a certain area have clicked on the adverts created with those partners on any given day).  You will not be personally identifiable from this aggregate information.

3. WHAT DO WE DO WITH THE INFORMATION COLLECTED?

We will use your personal information to (a) provide you with access to the relevant parts of the Website; (b) supply the services you have requested (e.g. to contact you about your booking); and (c) improve our Website and services to ensure you get the best experience. It will also enable us to bill you and to contact you where necessary about our services. We will also use the information we collect from you for the purposes of statistical analysis and to help us prevent fraud.

Where you have consented at the time we collected your data or where we otherwise have a right to do so, we may use the information you have submitted to us to contact you about our offers, which are updated regularly and/or inform you about important changes or developments to the Website or our services, by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.

If you would rather we did not use your information to contact you about offers you can indicate this using the options we have provided at the time that we collect your data.  Alternatively, please let us know by contacting us using the details set out in section 10 below.  You may also opt out of receiving marketing communications from us by following the instructions outlined in the relevant communication. 

If you would like to receive further offers but have already opted out then please contact us using the details provided in section 10 below.

Where you have consented at the time you contact our call centre, or where we otherwise have a right to do so, in order to improve our service, any communication you have with GRJ may be recorded for the purposes of training and monitoring.

When you visit our Website by selecting a link from another, we may store the name of the site you have navigated from for internal administration purposes.

4. WHERE IS YOUR PERSONAL INFORMATION STORED?

Any and all information you provide to us will be stored in secure databases at our secured offices in the UK, and prohibited from unauthorised viewing and usage.

5. SHARING YOUR INFORMATION

In order to provide our services to you we have to share your information with certain third parties that perform business functions on our behalf, such as our payment provider (who processes your payments on our behalf), credit checking and debt collection providers, our business management and operation providers or our professional advisors. We or our service providers may also send your information to the relevant suppliers of your travel services, or to public authorities such as customs or immigration authorities, if required by them. By submitting your personal information to us, you agree to such third parties processing your information. We ask all parties to whom we send your data to treat your data securely and in accordance with this privacy policy, and we will take reasonable steps to enforce this.

The above applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements but we will only pass these on where we have obtained the express consent of you and each member of your travel party. If we cannot pass on this information as set out above, we may be unable to provide your booking or other services you have requested (for example, travel insurance).

If you have consented, we may allow carefully selected third parties, including marketing and advertising companies, our business partners, or our group companies to contact you occasionally about services that may be of interest to you. They may contact you by telephone, post, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by contacting us using the details set out in section 10 below. You may also opt out of receiving any marketing communications you receive by following the instructions outlined in these communications.

If our business enters into, or attempts to enter into, a joint venture with, purchases or is sold to or merges with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the terms of any other agreement; or to protect the rights, property, or safety of GRJ, customers, employees or others. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.

6. SECURITY, DATA TRANSFERS OUTSIDE THE EEA AND DATA RETENTION

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will only keep your information for as long as we reasonably require and, in any event, only for as long as Data Protection Legislation allows.

Where your customer reference number or your password allows you to access certain parts of the Website, you are responsible for keeping this information confidential. We advise you not to share your login details with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

The information that we collect from you may also be transferred to, and stored at, a destination outside the European Economic Area ("EEA").  It may also be processed by staff operating outside the EEA who work for us or for one of our service providers.  This includes staff engaged in, among other things, the processing of your payment details and the provision of business support services.  By submitting your personal data, you are acknowledging this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy and the Data Protection Legislation.  This means that we will only transfer your information to third parties that (a) are in countries that have been confirmed by the European Commission to provide adequate protection to personal information; or (b) have agreed to provide all protections to your personal information as set out in the Data Protection Legislation.  

7. YOUR RIGHTS

We will usually inform you (before collecting your information) if we intend to use your information for marketing purposes or if we intend to disclose your information to any third party for such purposes.  You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at the details set out at section 10 below.

Should you have any queries or complaints in relation to how we use your information, please contact us via the details set out at section 10 below.  Should you wish to take any complaints or queries further, you have the right to contact the Information Commissioner's Office regarding such issues.

Our Website may, from time to time, contain links to and from third party websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites or their related policies.  Please check these policies before you submit any personal information via these websites.

8. ACCESSING AND UPDATING YOUR INFORMATION

You have the right to see the information we hold about you and to ask us to: (a) make any changes to ensure that any information we hold about you is accurate and up to date; (b) erase or stop processing any information we hold about you where there is no longer a legal ground for us to hold it; or (c) transfer any information we hold about you to a specified third party. If you wish to do this, please contact us using the contact details set out below. We may charge a £10 fee for complying with some of the requests made under this section if they are made before 25 May 2018.

9. CHANGES TO OUR PRIVACY POLICY

GRJ may amend this privacy policy at any time without notice. By continuing to use the Website, you agree to the updated privacy policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) the Website and/or our services. Any changes to our privacy policy will be posted on the Website.

10. CONTACT US

All comments, queries and requests relating to our use of your information are welcomed (including in relation to transfer of data outside the EEA) and should be addressed to us at Great Rail Journeys, Saviour House, 9 St. Saviourgate, York, YO1 8NL or by email at [email protected]

Last updated: January 2018

Website Accessibility

It is possible to alter the size of text on our webpages for maximum visibility and readability. All standard Internet browsers provide options to increase or decrease text size. Find your browser below for instructions:

Microsoft Internet Explorer

Select 'View' from the menu bar and move your cursor to 'Text Size'. To choose from 'Largest' to 'Smallest' click on the size you wish to use.

Mozilla Firefox

Select 'View' from the menu bar, move your cursor to 'Zoom' and select 'Zoom Text' Only. Select 'View' from the menu and then 'Zoom' once again. Click on 'Zoom In' or 'Zoom Out' to alter the text sizing on a page you are viewing. You may need to enable the Menu Bar before doing this - this can be done by clicking the orange Firefox button and selecting Menu Bar from the Options drop-down.

Google Chrome

Select the wrench, or spanner, icon on the menu bar. Select 'Settings', move to 'Show advanced settings' and then the section labelled 'Web content'. The font size drop-down menu allows you to select a comfortable reading size.

Apple Safari

Select 'Preferences' from the Safari menu, then choose 'Appearance'. Go to 'Select', located alongside 'Standard Font', and choose the text size you wish to display by clicking on a number in the 'Sizes' column. You will also need to select a size from the 'Fixed-width font' option.

Cookies Policy

1. HOW DOES GREAT CRUISE JOURNEYS USE COOKIES?

Great Rail Journeys Limited trading as Great Cruise Journeys ("we", "our" or "GRJ") uses cookies. Cookies are files of letters and numbers that, if you agree, a website will send to your Internet browser to be stored on the hard drive of your computer.  Cookies collect information about how you browse a website and allow the website to remember your preferences and tailor your experience on the website to best suit you.

Our website www.greatcruisejourneys.com (the/our "Website") uses cookies to distinguish you from other users and to analyse how the Website is being used by our customers. It also simplifies your booking by saving you from resubmitting your information, and helps us keep track of a booking between pages. Neither your password nor any other information is stored within a cookie. This all helps us to provide you with a good online experience and also allows us to improve our Website.

Rail Discoveries offers a personalised browsing experience while you are visiting our Website, by using cookies stored on your computer during previous visits to recommend services you may be interested in.

You may experience advertisements from us when browsing other websites. These are effected by cookies that are based on your browsing during visits to our Website.

We use the following cookies:

  • Strictly necessary cookies.    These are cookies that are required for the operation of our Website.  They include, for example, cookies that enable you to log into secure areas of our Website.
  • Functionality cookies.    These are cookies that enable us to recognise you when you return to our Website.  This means we can personalise our content for you and remember your preferences (for example, previously viewd tours).
  • Analytical/performance cookies.  These are cookies that allow us to count the number of visitors to our Website and to see how visitors move around our Website when they are using it.  This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

You will normally see a message on our Website before we store a cookie on your computer which describes the types of cookies we use and what information they might collect. We may also use banners and pop-ups from time to time to give you options around cookies use.

You can manage cookie use via your browser settings (this will allow you to refuse the setting of all or some cookies).  Note, however, that if you block all cookies (including essential cookies) you may not be able to access all or parts of our Website and it may detrimentally affect your browsing experience.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

2. WHICH COOKIES DOES GREAT CRUISE JOURNEYS HAVE?

The following are the main cookies we use:

Cookie Domain

Name

Description

Strictly necessary & Functional - First Party

We use cookies to help us keep your account and data safe and secure.

.greatcruisejourneys.com

__RequestVerificationToken,


ASP.NET_SessionId,


__cfduid

This is an anti-forgery cookie set by our web applications. It is designed to stop unauthorised posting of content to our website. It holds no information about you and is deleted when your browser is closed.


This is a general purpose session cookie, used by websites written with Microsoft .NET based technologies.


This cookie is associated with sites using CloudFlare and used to speed up page load times.

Performance First Party

We use cookies to provide you with the best experience possible.

.greatcruisejourneys.com

_gid
_gat_UA-8406133-1
_gat_UA-nnnnnnn-nn
_ga


qb_session
recentlyViewed
!d!
display
qb_persist_test
qb_permanent
e100959_noBounce
!s!
e95233NonBouncer

This set of cookies is associated with Google Universal Analytics with which we count the number of visits to our website.
This set of cookies is also used to distinguish you from other users of our site.

These cookies are served by Qubit and are used to personalise and improve your experience of our website and to help us make our website easier and more meaningful for you to use.

3rd Party advertising

These are cookies used to help us serve more relevant ads through different third party ad networks.

.doubleclick.net

_drt_
id

This cookie is owned by Doubleclick (Google): Doubleclick is Google's real time bidding ad exchange and helps us show more relevant ads to you.

.facebook.com

x-src 
fr 
lu 
locale

These cookies are owned by Facebook and are used to helpprovide insights about interactions with their ads.

.google.com

APISID 
SSID 
NID 
PREF 
SID 
SAPISID 
HSID

These cookies are owned by Google Inc. They use the data to deliver results to you based on your interests, as well as aligning ads to the content on the pages where its customer's ads appear. 
They're also used by Google to verify a Google user account and most recent login time. 

.smartadserver.com

pid 
TestIfCookieP 
csync

These cookies are owned by Smart Ad Server, it's main business is advertising.

.tripadvisor.co.uk .tripadvisor.com

TATravelInfo 
ServerPool 
CM 
TAUD 
TASession 
TAUnique 
TACds 
TAUnique 
TACds 
TAUD 
TASession 
CM 
ServerPool 
TATravelInfo 

These cookies are owned by Trip Adviser and they use them to provide you with travel information and ads based on the preferences you gave them when you looked at their content.

.yahoo.com

B

This cookie is owned by Yahoo. Its main business activity is search & advertising.

.youtube.com

SID 
HSID 
demographics 
VISITOR_INFO1_LIVE 
PREF 
APISID 
SSID 
LOGIN_INFO 
YSC 
SAPISID

These cookies are owned by YouTube which is a Google owned platform for hosting and sharing videos. This cookie is used by Google to verify a Google user account and most recent login time.

c.bing.com

MUIDB

This cookie is owned by Microsoft's search engine Bing, it's main business activity is advertising.

 

3. FURTHER INFORMATION

Please note that third party providers (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies to access the ways in which you make use of various sites.  We have no control over these.  These cookies are likely to be analytical/performance cookies or targeting cookies.

To find out more information about cookies, please visit www.allaboutcookies.org.

4. HOW WILL I KNOW IF YOU CHANGE THIS POLICY?

Any and all changes to our Cookie Policy may be made without notice and will be reflected in the information listed on this page. By continuing to browse the Website you consent to any changed terms held in this policy.  If you do not agree to any changes that we make, you should not use or access (or continue to use or access) the Website and/or our services. 

Last updated January 2018

Modern Slavery Act

Great Cruise Journeys as a leading UK Tour Operator, is fully aware of its obligations and responsibilities under the Modern  Slavery Act (2015).

Great Cruise Journeys confirms it does not engage in Modern Slavery and Human Trafficking and it will not knowingly deal with any business that does.

It also recognises the role its suppliers and their sub-contractors play in ensuring that they, in turn, act ethically and with integrity with regards to the Act.

As such, Great Cruise Journeys is working towards identifying and assessing potential risk within its supply chains, mitigating any such risk and monitoring the same moving forward.