Our ABTA membership and dispute resolution
Great Rail Journeys is a tour operator member of ABTA Ltd, and our ABTA number is V2170. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
For further information about ABTA, the Code of Conduct and also the independent arbitration scheme available to customers if you have a complaint visit http://abta.com/ or call 020 3117 0500. Alternatively, ABTA may be contacted at the following address:
30 Park Street